freshworks.com
Source linkedUSFreshworks
Freshworks is indexed from first-party company disclosures and official sources.
Disclosed vendors
34
Evidence sources
13
Official reports
0
Last checked
Jul 15, 2026
Vendors Freshworks discloses
First-party relationships, normalized to vendor organizations.
Amazon Web Servicesdisclosed
Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers. · US, EU, AUS, IND, ME
Appcuesdisclosed
Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. · US
AssemblyAIdisclosed
Providing audio transcription services for FireHydrant · US, EU
Automattic Inc.disclosed
Freshdesk offers Forums, which is a community on your customer service portal using which your customers could build an active discussion to find mutual solutions. Akismet is a spam filtering service that filters spam from comments, trackbacks, and contact form messages. We have implemented Akismet to secure the forum from being misused by spammers. · US, EU
Bugsnagdisclosed
Provides us with error tracking and reporting for FireHydrant services · US
Calendlydisclosed
Calendly allows the user to book meetings with the Freshworks' teams for onboarding and setting up the account. It is also used to demo the product for customers. Calendly is a preferred way to interact live with Freshworks’ Sales rather than sharing their information via email or chat. · US
Cloudflaredisclosed
Cloudflare delivers services such as Web Application Firewall, DDoS (Distributed Denial-of-Service) Protection, a content delivery network (CDN), Malware protection and many other additional services to make freshworks products faster and more secure. · US, EU, AUS, IND, ME
Databricksdisclosed
Databricks is used to process and store Customer data within our data lake environment. It provides services to our customers for data storage and governance, scalable data transformations (ETL), machine learning workloads, and analytics operations · US, EU, AUS, IND, ME
Datadogdisclosed
Provides performance measurement and log analysis for FireHydrant services. · US, EU
Dropboxdisclosed
Share the quote for signature, the quote is sent for signature through DropboxSign. Only Opt out facility for the customers is not to send for signatory. · US, EU, AUS
e6data Incdisclosed
e6data provides a high-performance SQL query engine that runs on top of the analytics data lake platform. The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products. · US, EU, AUS, IND, ME
FullContactdisclosed
Customers who have an independent and active subscription with FullContact Inc. can integrate their account with the supported Freshworks products. This allows the customers to enrich the contacts that they maintain in our products with other social or publicly available information. Processing of data by FullContact Inc., is not covered under the Terms of Service and Privacy Policy of Freshworks Inc. · US
Googledisclosed
Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users. · US
Hertza L.L.C. D/B/A ZeroBouncedisclosed
Email platform service to solve for the new features being launched by Freshmarketer and Freshsales products. Used to improve customer's email marketing campaign, email validations · EU
Honeycombdisclosed
Provides performance measurement and log analysis for FireHydrant services. · US, EU
Inline Manual Ltd.disclosed
Inline Manual provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we publish new flagship features. · US
Intercomdisclosed
Provides support functions and communications for FireHydrant services. · US
Mailgundisclosed
Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users. · US
Mergedisclosed
Merge API is a platform which helps enable integration between freshworks products and other software applications. Freshworks and its customers can integrate to 3rd party applications via marketplace apps through Merge Connector API. · US, EU
Microsoftdisclosed
Citus Data, Inc. a company held by Microsoft Inc., is used by us to collect customer feedback on the product. In case, a customer wishes not to participate in the survey, it can be disabled from the settings within the product. · US, EU, AUS*****, IND
PostHogdisclosed
Provides FireHydrant with product usage reporting · US, EU
Pusherdisclosed
Supports FireHydrant services by providing real-time browser updates · US, EU
Rchilli Inc.disclosed
RChilli is used in Freshteam to parse through resumes that are submitted on to populate the relevant fields that are built as part of the Applications Tracking System. · US
Recall.aidisclosed
Providing video transcription services for the FireHydrant services · US, EU
Salesforcedisclosed
Provides sales and support automation for FireHydrant services. · US
Segmentdisclosed
Provides marketing analytics and reporting for FireHydrant services. · US, EU
SendGriddisclosed
The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so. · US
Snipply, Inc. dba Velt.devdisclosed
Providing realtime text collaboration tooling within the FireHydrant services. · US, EU
Snowflakedisclosed
Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). The service is used by Freshworks to provide the ability to support dynamic and on-the-go reporting and analytics features in its products. · US, EU, AUS, IND
Stripedisclosed
Support FireHydrant customers to purchase and process credit card transactions in FireHydrant. · US
Twiliodisclosed
Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller. · US
Wiz, Inc.disclosed
Wiz is used to continuously scan and analyse cloud environments for risks,including Data Security Posture Management, vulnerability management, misconfigurations, and exposure detection. It provides visibility into workloads, data, and identities, enabling proactive identification and prioritization of security issues. · US, EU, AUS, IND, ME
Workatodisclosed
Workato is an integration platform that will be used to build integrations between Freshworks products and other software. It is also a workflow automation provider. Through Workato connectors, Freshworks and customers can connect with multiple apps. · US, EU
Zendeskdisclosed
Provides support communications for FireHydrant services. · US
Source trail
Documents used to establish identity, relationships, and financial context.
GLEIF LEI record
https://api.gleif.org/api/v1/lei-records/254900ULRGCUEIK0K191
legal-page
https://www.freshworks.com/privacy/data-subject-requests/
legal-page
https://www.freshworks.com/technical-organisational-measures/
legal-page
https://www.freshworks.com/marketplace-user-terms/
legal-page
https://www.freshworks.com/terms/professional-services/
legal-page
https://www.freshworks.com/terms/supplemental-terms/
subprocessor-list
https://www.freshworks.com/list-of-cookies/
subprocessor-list
https://www.freshworks.com/data-processing-addendum/
subprocessor-list
https://www.freshworks.com/privacy/sub-processor/
legal-page
https://www.freshworks.com/company/about/
subprocessor-list
https://www.freshworks.com/privacy/
subprocessor-list
https://www.freshworks.com/terms/
legal-page
https://www.freshworks.com/legal/
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